The terminalTerminal with toilets, free Wi-Fi, a four-language tourist desk and an Oita Bank exchange counter, weekdays 08:00–12:00; taxi pool for 10 cars.
Cash and ATMsBuses take cash, IC or contactless cards; the hells, steam kitchen and taxis publish no card policy, so carry yen. No pier ATM is published.
Wi-Fi and dataFree Wi-Fi in the terminal and at the Kannawa tourist office (9:00–17:00); Wander Compass at Beppu Station offers phone charging.
Steps and slopesWander Compass lends wheelchairs; the hells lend three at Umi Jigoku, two at Kamado, one elsewhere, unbookable; the ropeway has a stair lift.